ChemLawn is a service provided by TrueGreen, a division of Servicemaster. ChemLawn offers fertilization, herbicide, and pesticide services through a network of independently owned providers. Although ChemLawn can help with many common lawn problems in many areas, a number of problems have been reported both with the chemicals used in ChemLawn services and in the services and customer service of some independent providers.
ChemLawn uses the weed killer atrazine and the pesticide bifenthrin. Atrazine can result in a number of acute problems including fatigue, dizziness, nausea, abdominal pain, vomiting, shortness of breath, and asthma. In addition, it can cause eye, skin and respiratory irritation. Bifenthrin can cause coughs, shortness of breath, wheezing, and chest pain. Application of ChemLawn has resulted in toxicity in both children and adults and has been implicated in some pet deaths. In some cases, applications of ChemLawn have resulted in the death of the lawn instead of improving lawn health.
A number of consumers have complained about unscheduled applications of ChemLawn services without authorization. Other consumers have reported unauthorized entry to property and application of ChemLawn services. Consumers have reported ChemLawn providers who ignore requests to cancel applications and who charge customers for cancelled services which have not, in fact, been provided to lawns. ChemLawn providers have been reported to ignore posted "no trespassing" signs. The Better Business Bureau website lists a variety of complaints.
Customer Service Issues
A number of consumers have reported customer service problems while trying to resolve service issues with ChemLawn. Those problems include unreturned phone calls, refusing to issue credits or refunds for unrequested services, and charges for services not delivered. Customer service problems include refusing to cancel scheduled sprays in lawns that not being helped by the applications and, in some cases, were being damaged by the ChemLawn applications.